FREQUENTLY ASKED QUESTIONS
How are your planters made?
Our planters are 3D printed in Ashland, Oregon, using USA-made PLA filament. PLA filament is a strong and lightweight material derived from plants such as corn and cassava.
We purchase all of our PLA filament from Proto-Pasta because we tested all USA-made filament brands and determined that Proto-Pasta produces the highest quality filament, resulting in the most beautiful prints. Additionally, they provide their filament on recyclable cardboard spools instead of plastic.
Can the planters be used outside?
Our planters are recommended for indoor use, but can be used outdoors under a covered patio away from direct sunlight.
What is your shipping policy?
Standard shipping within the U.S. is free. Planters are made to order so please allow 5 to 9 days for your order to arrive. Packaging is 100% USA-made and includes a recyclable box and compostable tissue paper.
What is your return policy?
We want you to love your planter so we offer a money-back guarantee. If your order arrives damaged or you are unsatisfied for any reason, please reach out to Joanne at joanne@fernheights.com.
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